Image impressions are counted each time an image is viewed. Most marketing platforms will cache images, typically 1 impression can equal numerous views.

Video impressions are counted for each 10 seconds of video watched.

Website impressions are counted each time a personalized experience is triggered for the visitor.

Company data enrichment includes email/domain to Logo, basic Company details enrichment and website screenshots.

Person data enrichment includes email to Profile Image, First/Last name, Company related details such as Job Title and enhanced Company details.

There is no lockin with our monthly plans, you can switch to another plan, or cancel at any time.

With our yearly plans, the lockin period is for 12 months, but can be upgraded to higher plan within the 12 month period.

Absolutely, the nature of Hyperise's open image architecture means that you can add our images to any plaform that supports adding images via URL and provides merge/personalisation tags.

For website personalization, Hyperise works with all website builders and CMS. Our simple Javascript snippet can be added code free using Google Tag Manager, or directly into the page.

If you use all your plans allowance of impressions in the month you have two options. You can buy additional impression credits, at $99 per 100,000, these add-on bundles don't expire, so can be used over multiple months.

If you prefer not to purchase any additional impressions, your images will go into Draft mode as the impressions run out. This means images will still be visible the recipients, visitors, but with no personalization showing, instead your standard fallback data will be shown.

You can create unlimited personalized image templates in any of our plans. When an image template is set to Live the personalized data layers added to the image will display in the image and impressions will be counted.

When the image template is in Draft mode the personalized data layers WONT show and impressions will NOT be counted.

If you're sharing your personalised image or PDFs directly, rather than embedded, then branding the URL can be a nice touch. The custom domain allows you to set any sub-domain of your own website, as your Hyperise image domain.

There are also of benefits with aligning the images in your email with the email domain sending the email, so it's good practice to take advantage of this.

The limit of team members you can invite to your account is linked to the number of seats you have in your plan.

Each extra seat added enables 1 additional team invite.

NB: Team mate invites all see the same account and collaborate together. For individual accounts you will need the Agency plan, to create client sub-accounts.

With the Agency plan you can create client sub-accounts for each seat in your plan. The Agency plan comes with 5 seats, with additional seats $75 each.

You will be able to administer each account and manage monthly credit allowances.

Sub-accounts have no billing within their account, the Agency account distributes credits and pays the account holder directly.