Elastic Email Frequently Asked Questions

Question: What is Elastic-Email?

Answer: Elastic Email is a Canadian-Polish company, founded in 2010. After many years of providing customers with email services, today Elastic Email has only one goal: to provide the best possible experience for all our clients when it comes time for them to send and manage their campaigns. With an SMTP Relay, robust HTTP API, intuitive user interface that’s compatible on any device you use throughout your day (including desktop computers), 24/7 global support from people who live near or far away from where you are right now so they can always speak your language fluently if need be! We’re here whenever we aren’t sleeping - which isn’t very often because sleep doesn’t sound like much fun - but I digress... Pricing designed specifically by us.

Question: How can I export my contacts?

Answer: If you want to export a particular selection or edit a contact, select it by using the check boxes next to each address. To choose all addresses click on the arrow icon next to ‘Email’ and then scroll down until you see an option for ‘Select All’. Once you’ve made your selections, look under More Actions in order find Export - this will let you pick out a file format (PDF/Excel) and also give an optional .zip compression. When you click ‘Export’, you will then be redirected to the Exports page.

Question: What does the Nth Selection tool do?

Answer: The Nth Selection tool generates a specified number of lists. Each one containing an equal number of randomly distributed contacts. This is very useful if you have a big list that you want to divide into smaller parts for sending out your campaign! Sending the same message to all people at once can sometimes be problematic when it comes time to track results, so this option allows us more flexibility in how we send our messages by giving ourselves the opportunity for incremental improvement along with better tracking methods and statistics data on each segment’s respective response rate as well. First navigate over towards Contacts>Lists where there are many options available but today we’re going to be looking specifically at ‘Nth Selection Lists’. Give the lists series a name and specify the number of lists you’d like generated. The maximum amount of lists you can create is 10.

Question: How can I upload my contacts to Elastic Email?

Answer: You can add contacts via a CSV upload. Please note that the .csv file you upload has to be in UTF-8 encoding format. Making sure the encoding of your file is correct will guarantee it’s correctly recognized and formatted as CSV. The acronym CSV stands for Comma Delimited Values, which are values separated by a comma within an open text document. Navigate over to your Contacts screen and select ‘Upload Contacts’ from ‘Add Contacts’ drop down menu. Click on ‘Upload contacts from File (zip, csv, json, xml)’ then simply drag and drop the desired .csv into the selection field shown. The upload tool supports one single CSV file or a list compressed into zip form with multiple entries. You can then customise the contact forms.

Question: What is a Blacklist and what to do if I’m on it?

Answer: Blacklist is a list of IPs that have been reported as being spammers. DNSBL and RBL can help identify these spamming IPs, which are then used by ISPs to determine whether or not your mail will be accepted. It’s quick and easy for anyone with an internet connection to create their own blacklist; there seem to be quite a few out there! Elastic Email’s team of Delivery Experts are always on the lookout for blacklists, and will do anything they can to get themselves off. They also work with major ISPs who want to have their email servers added as well so that all messages sent by them don’t end up in spam folders or deleted altogether!

Question: How do I ensure the best delivery of emails?

Answer: When you want to send an email, it’s a good idea to use the appropriate tone of voice. If one is looking for quick responses and engagement from recipients then they should try using a fun approach with their emails or at least keep them lighthearted in nature. The goal is not just about reaching someone but also being able to establish yourself as trustworthy so that the recipient has faith in opening your messages when sent later on down the line! A well-received message can lead to a better reputation with the recipient’s servers, which will result in more positive email delivery. It is as simple as that!

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