Overloop is a cloud-based suite of engagement software designed to help businesses increase their customer engagement and increase the amount of business they can conduct. It provides a comprehensive suite of tools for customer relationship management (CRM) and customer engagement, which can help companies manage their sales, customer support, and marketing activities more efficiently. Compared to Freshsales, Overloop offers more features for managing customer engagement, including customer segmentation, customer segment messaging, customer data visualisation, and real-time analytics. Additionally, Overloop also features artificial intelligence (AI)-based suggestions for better customer interactions, personalized customer journeys, and automated customer engagement activities. Overall, Overloop is a great tool for companies looking to increase customer engagement and sales, enabling them to better manage the customer journey and use their data effectively.