Freshsales vs Close

Hyperise integrates with 100's of sales and marketing tools, many of which are in the CRM category. With so many to choose from it's sometimes hard to know which is best, but don't worry, we've got your covered.

In this comparison guide we're going to look at the Highlights, Pros, Cons and Pricing of Freshsales and Close. We'll also delve into the details of which offers the best personalization options within CRM, with there respective Hyperise integrations

Freshsales logo


Pricing: Freshsales offers three pricing tiers: Sprout, Blossom, Garden. Sprout is the basic level of the software and is suitable for small to medium-sized businesses. It is priced at $12 per user per month when billed annually and $19 per user per month when billed monthly. Blossom is the mid-level tier and is suitable for medium to large businesses.


Close logo


Pricing: Close pricing is a type of dynamic pricing in which vendors set prices based on customer behavior. Rather than static pricing that is based on a product's cost, close pricing takes into account the customer's current demand and market conditions. It is usually used to attract customers who are more likely to buy due to current needs and trends. Close pricing allows vendors to increase customer loyalty by providing customers with lower prices when it is most beneficial for them.


Freshsales vs Close Highlights

Freshsales and Close are both customer relationship management (CRM) software solutions that can help businesses manage their customer interactions, contacts, and sales processes. However, they differ in various ways. Freshsales is designed for sales teams that need a more comprehensive solution with a focus on a customer-centric approach. Close, on the other hand, is tailored for sales teams that require a more user-friendly CRM with a sales-centric focus.

Freshsales provides powerful features for sales teams, such as lead scoring and management, automated workflows, and integration with customer interaction analytics. It also includes a customer portrait builder that allows sales teams to quickly build customer profiles by summarizing and analyzing relevant customer data. This software is more complex and offers more customization, so more experienced users tend to find it more appealing.

Close, on the other hand, provides users with an easy-to-navigate, user-friendly interface that makes sales processes easier to manage. It features features such as automatic deal tracking, real-time customer communication, and AI-powered sales insights. However, it lacks the comprehensive customer profiling capabilities and customizability of Freshsales. This makes it more suited for teams that do not need a lot of customization, but is still interested in having powerful sales-focused CRM.

Freshsales vs Close Pros

Freshsales Pros

  • Pros of Freshsales vs Close
  • User-friendly interface: Freshsales has an easy-to-use and intuitive user interface which makes it easier for users to navigate and access different tools
  • Comprehensive reporting tools: Freshsales offers comprehensive reporting tools including insights, experience metrics, and task reports to help track and analyze customer interactions
  • Robust automation capabilities: Freshsales enables powerful automations to increase efficiency and drive more sales
  • Seamless integrations: Freshsales offers seamless integrations with leading software such as SalesForce, Zendesk, Google calendar, etc for quick and easy data syncing
  • Multi-channel participation: Freshsales allows users to interact with customers on various channels including email, chat, SMS, and other popular platforms

Close Pros

  • Cost: Close is designed to be much more cost-effective than Freshsales, making it ideal for businesses on a budget
  • Intuitive UI: Close has an intuitive design and interface, allowing for a smoother, more efficient user experience
  • Automation: Close includes powerful automation tools, helping to streamline your sales process and save time
  • Integrations: Close has pre-built integrations with popular CRM and third-party apps, eliminating the need for additional development or setup
  • Availability: Close is available both as an on-premise solution or in the cloud, maximizing flexibility and scalability
  • Reporting: Close provides comprehensive reporting, allowing users to monitor and analyze sales data quickly and accurately

Freshsales vs Close Cons

Freshsales Cons

  • High Setup Costs: Freshsales is a robust system that requires significant upfront costs to set up, and recurring costs to maintain.
  • Limited Integrations: Freshsales doesnt have as many integrations with external software as its competitors.
  • Complex in Nature: It is a very powerful tool, but with that comes some complexity that may be difficult to navigate for some users, especially beginners.
  • Reporting & Visualization: Freshsales offers basic analytics and reporting capabilities, however they are not as comprehensive as other CRMs.
  • Limited Customization: Freshsales allows you to customize the look and feel, but lacks more advanced customization options.

Close Cons

  • More Expensive: Close is more expensive than Freshsales, as it offers additional features and requires a larger subscription cost.
  • Limited Scalability: Close's scalability is limited, meaning that larger companies may not be able to benefit from all of its features.
  • User-Friendliness: Freshsales is much more user-friendly than Close, making it easier for users to get started quickly.
  • Limited Automation: Close does not offer as much automation as Freshsales, making it less suitable for teams who want to automate their processes.
  • Customization: Close's customization options are more limited than Freshsales, which means users cannot make the most out of their product.

Freshsales & Close Hyperise Integrations

Freshsales uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Freshsales makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

Freshsales integration diagram
  • First name
  • Last name
  • Using business Website passed from Freshsales, Hyperise is able to enrich business logo and website screenshots.
  • Phone
  • Business name
  • Job title
  • City
  • State
  • Zip

Freshsales Integration Guide

Close uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Close makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

Close integration diagram
  • First name
  • Last name
  • Using business Website passed from Close, Hyperise is able to enrich business logo and website screenshots.
  • Phone
  • Business name
  • City
  • Zip

Close Integration Guide

Other Freshsales & Close CRM platform comparisons

Freshsales and Close Frequently Asked Questions

Question: What is Freshsales?

Answer: Freshsales is a cloud based customer relationship management system designed to help businesses track and nurture leads, close deals, and create customer service experiences. It also features email marketing, social media integration, task automation, and reporting.

Question: How much does Freshsales cost?

Answer: Freshsales offers three plans: Boost, Grow, and Accelerate. Prices range from $12 to $79 per user, per month, depending on the plan.

Question: Does Freshsales work with other systems or integrate with existing CRMs?

Answer: Yes. Freshsales is fully integrated with other systems like Salesforce, Google Suite, Microsoft Outlook and Dynamics, Slack, and Zapier.

Question: What type of customer service is available with Freshsales?

Answer: Freshsales offers personalized customer service in the form of phone support, email support, help articles, webinars, and tutorials. Additionally, a knowledge base is available for customers to find answers to common questions.

Question: How can I contact customer service?

Answer: You can contact customer service by phone, email, or live chat.

Question: What does Close do?

Answer: Close is the sales engagement CRM designed to help SMBs turn more leads into revenue. We’re dedicated to the business of tomorrow: smart, agile teams who work remotely. If you’re a tech-enabled team that needs to scale without overpaying for enterprise software, you’ve found your perfect tool! Close lets you email, call and text your prospects - all with no add ons needed in order make it happen. Packed full of productivity tools like task reminders and Power Dialers allowing individuals within an organisation or individual entrepreneurs getting things done faster than ever why wait?

Question: How does Close collect leads?

Answer: Close is designed to collect all of your communication history with a Lead within one view. This includes the content from email, instant messages and even social media like Twitter or Facebook that you may have interacted with them on. By default, Close imports Companies as ‘Leads’. The individuals at that company are seen as ‘Contacts’, and if you’re in the process of selling something to that lead we track this through ‘Opportunities’.

Question: What are ‘Opportunities’?

Answer: In Close, Opportunities add value to a Lead and help your team identify and keep track of what deals are on the verge of closing. Any Opportunity that is added to a Lead becomes visible in the ‘Opportunity Pipeline View’ and ‘Opportunities Overview’ screens, giving your team a high-level view. You can create new opportunities directly from any lead page by clicking on the + button next to opportunity section at left side: this will open up an option for you to set various values such as name - which allows you assign it more relevant information like who should get notified when its status changes or whether they need approval before taking further action; Priority level (low/high); Status (active/inactive).

Question: Can I use Close for emails?

Answer: Close is a centralized communication hub for your business. Having all of the relevant information in one place helps you and other team members respond quickly to customer needs, making it easier than ever before. To email a Lead using Close, just find their contact info then click on ‘email’. You can also do this with multiple contacts at once if needed! Then craft an engaging message like any normal email client would allow you to- embed images or links as necessary by clicking attachments tab within messages window.

Question: How do email sequences work?

Answer: Ever send an email and then wait for someone to respond? Don’t worry, it’s not just you who has sent emails in a sequence. Let me explain what this means so that even if it seems like I’m talking about something vague, you’ll still have some idea of the context! When we say ‘email sequences’, we’re actually referring to those times when one person sends multiple requests without any response from another party on the other side. You might be wondering how these things work or why they exist at all - don’t fret because I’ve got your back with a quick explanation: An email sequence is set up by sending series of messages between two people over time (usually across days) until either person replies to anything that is synced with Close.

Question: Can I manage my meetings within Close?

Answer: Meeting Sync is the easiest way to run a meeting! With Meeting Sync, scheduled meetings with Contacts can automatically be pulled into Close. If you allow access from your Google account, Close can search for new and past meetings on your behalf--saving time before Sales Calls by giving reps information about their upcoming or just completed sales opportunity so they know what’s coming next.

Question: How does the calling feature work?

Answer: Close’s built-in calling can help your team simplify outreach and increase reach rates. Using the phone popover you can: See your outgoing Caller ID number and change it if you have multiple numbers associated with your account, Adjust recording preferences for all or just one of up to 10 simultaneous calls (available on Business plan), Manage headset/microphone settings using manual dialing from any location as well as features like call forwarding to other phones.