Freshsales vs Customerly

Hyperise integrates with 100's of sales and marketing tools, many of which are in the CRM category. With so many to choose from it's sometimes hard to know which is best, but don't worry, we've got your covered.

In this comparison guide we're going to look at the Highlights, Pros, Cons and Pricing of Freshsales and Customerly. We'll also delve into the details of which offers the best personalization options within CRM, with there respective Hyperise integrations

Freshsales logo


Pricing: Freshsales offers a basic plan for free, with limited functionality. Paid plans begin at $12 per user per month for the Standard Plan, and $35 per user per month for the Professional Plan. Discounts are available for annual plans.


Customerly logo


Pricing: Customerly offers a range of pricing plans to cater to different types of businesses. The price plans range from $29/mo for the Start-up plan to $499/mo for the Enterprise plan. It also offers a Free plan to get started. The Free plan includes 500 contacts, 2 users and limited features such as live chat, email marketing and surveys. All other plans come with unlimited contacts, custom branding options and more advanced features like multi-channel support and segmentation.

Freshsales vs Customerly Highlights

Freshsales is a comprehensive CRM platform designed to help companies easily manage contacts, leads, deals, tasks, and support activities. It helps businesses automate their sales process, acquire new customers, retain existing customers, and close more deals by using Artificial Intelligence (AI). On the other hand, Customerly is a customer engagement platform designed to help companies interact with their customers in a meaningful way by easily creating customized campaigns and tracking customer's progress. With Customerly, businesses can create surveys, tickets, review, and nurture campaigns to help them understand their customers better and provide an excellent customer experience. In comparison, Freshsales is an ideal choice when it comes to automating sales processes, tracking leads and deals, and facilitating customer relationships. Conversely, Customerly is better-suited for providing personalized customer service, creating targeted campaigns, and collecting actionable customer data.

Freshsales vs Customerly Pros

Freshsales Pros

  • Pros for Freshsales Compared to Customerly:
  • Advanced workflow automation capabilities
  • Ability to segment its customers from within the app
  • Detailed analytics and reporting
  • Built-in discovery activities to identify customers with certain interests and needs
  • Drag-and-drop interface that makes building pipelines easy
  • Integrates with popular CRM systems like Salesforce, Zendesk and more
  • Unlimited user accounts and support for unlimited customers
  • Complete suite of mobile apps for iOS and Android
  • Ability to track and manage leads across sales pipelines
  • Integrated support for social media channels
  • Powerful search features for quickly finding information
  • Easily automated activities including email campaigns and drip marketing

Customerly Pros

  • Pros for Customerly Compared to Freshsales:
  • More affordable price than Freshsales
  • Automation of customer support tasks
  • Intuitive dashboard
  • Automation of contact segmentation
  • Ready to use contact forms
  • Integration with other CRM and marketing tools
  • Easy-to-use chatbot features
  • Advanced customer journey analytics
  • Contextual customer engagement
  • Customizable templates and reports
  • Real-time notifications
  • Multilingual support
  • Comprehensive customer insights
  • Integration with third-party apps

Freshsales vs Customerly Cons

Freshsales Cons

  • Higher cost for Freshsales compared to Customerly
  • Freshsales does not have a user-friendly drag and drop editor for designing emails
  • Freshsales lacks additional in-platform automation options beyond email and text message triggering
  • Lack of integration with live chat, customers on social media, etc.
  • Limited segmentation of customers, groups and contacts
  • Fewer options to drive effective campaigns

Customerly Cons

  • No voice-calling functionality for customer contact
  • Limited reporting capabilities
  • Limited integrations with different apps
  • Limited campaign tracking capabilities
  • Only allows for one currency
  • No public API available
  • No usability testing feature
  • Pricing plans are not very flexible
  • No mobile app
  • Fewer support options than Freshsales

Freshsales & Customerly Hyperise Integrations

Freshsales uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Freshsales makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

Freshsales integration diagram
  • First name
  • Last name
  • Using business Website passed from Freshsales, Hyperise is able to enrich business logo and website screenshots.
  • Phone
  • Business name
  • Job title
  • City
  • State
  • Zip

Freshsales Integration Guide

Customerly uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Customerly makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

Customerly integration diagram
  • First name

Customerly Integration Guide

Other Freshsales & Customerly CRM platform comparisons

Freshsales and Customerly Frequently Asked Questions

Question: What is Freshsales?

Answer: Freshsales is a cloud-based CRM platform designed to assist businesses and sales teams optimize their contact and lead management, communication, and overall sales process.

Question: What type of customer service does Freshsales offer?

Answer: Freshsales offers multiple customer service and technical support options including live chat support, email support, and a comprehensive knowledgebase and community forum.

Question: How much does Freshsales cost?

Answer: Freshsales is available in four different pricing plans – affordable options start at $12/user/month.

Question: Does Freshsales offer a free trial?

Answer: Yes, Freshsales offers a 21-day free trial.

Question: What is Customerly?

Answer: Customerly is a customer service software designed to help businesses connect with their customers more efficiently. It provides a powerful array of tools for customer service, including live chat, ticketing, customer feedback, and more.

Question: How much does Customerly cost?

Answer: Customerly offers different pricing plans to fit different budgets, ranging from $29/month to $119/month. For more information, please check out our pricing page.

Question: How long does it take to get started with Customerly?

Answer: It only takes a few minutes to set up your Customerly account and get started! You can sign up, choose your pricing plan, and start using Customerly right away.

Question: What features does Customerly offer?

Answer: Customerly offers a wide range of features, including live chat, ticketing, customer feedback, surveys, integration with third-party apps like Slack, and more. For more information about what Customerly has to offer, please check out our features page.

Question: What is Customerly?

Answer: Your customers are the lifeblood of your company. We want to make their experience as amazing and memorable for them, as it is for you. We understand that you might not have a lot of time on your hands with all things going on - so we’ve created simple solutions to help take some weight off both you and them!

Question: How can I install Customerly Live Chat using Google Tag Manager?

Answer: If you want to speed up your business you need fuel, and installing Customerly is exactly the fuel you need. The easiest way to install it and manage all of its configurations, even the most advanced ones, is using Google Tag Manager. First of all log into customerly or create an account if needed - then go to ‘App settings’. You can find them in the menu inside your user profile! Here are many different options for installation as well as more detailed explanations on how they work so that there isn’t any confusion when trying out a new one!

Question: How does the Dashboard handle my data?

Answer: Your latest, amazing dashboard gives you access to all of your incoming conversations from Live Chat, Facebook Messenger or Support Email so that you are never out of the loop!

Question: Can I change the appearance of my live chat?

Answer: We know how hard it can be to choose the perfect color for your campaign. With so many options in Live Chat, you may feel like a child in a candy store! Whether blue is more calming, if yellow matches with your other products, on the right is more practical, yet on the left more pleasing... We want to make sure that whatever you chose is just right and will match what feels most natural for your brand.

Question: How do Funnel Templates help?

Answer: Onboarding new users or recovering churns? We’ve got a funnel to help you... Just import a ready to use funnel and replace the conditions with your own. Use our content or create your own, use graphics or plain text templates, and get it all done in less than an hour!