Freshsales is a cloud-based customer relationship management (CRM) platform that is specifically designed to help small and medium businesses streamline their sales processes. Its a comprehensive system that includes lead capture, contact management, a sales pipeline and reporting, automation, and built-in phone and email capabilities. On the other hand, Salesforce is a much more powerful, feature-rich CRM platform that is geared more towards larger organizations. Salesforce offers many more customization options, including customizable apps, and it integrates with far more 3rd party services. Salesforce also includes customer data management and analytics, and it includes services like Sales Cloud, Service Cloud and Marketing Cloud. In short, Freshsales is a great, affordable solution for small businesses that does all the basics, while Salesforce offers more customization and flexibility, but with a higher price tag.