Fluent CRM vs Customerly

Fluent CRM vs Customerly Highlights

Fluent CRM vs Customerly Pros

Fluent CRM Pros

• User-friendly interface: Fluent CRM offers an intuitive, interactive and easy-to-use interface that helps users access customer management and marketing tools quickly and efficiently.
• Powerful marketing automation: Fluent CRMs comprehensive and multi-channel marketing automation capabilities help users manage customer contacts, actions and campaigns with ease.
• Comprehensive customer data: Fluent CRM integrates all customer data into a single platform and allows users to store, track and analyze information in real-time.
• Advanced segmentation: Fluent CRM features an advanced segmentation and filtering system for customers, allowing users to send targeted messages and campaigns to maximize reach.
• Scalable pricing: Fluent CRM offers different pricing plans to accommodate companies of any size, from freelancers to enterprises.
• Customizable features: All features of Fluent CRM can be fully customized, allowing users to build the system that works best for their specific needs.

Customerly Pros

• Pros of Customerly compared to Fluent CRM:
• Intuitive Chatbot Design and Customization: Customerly allows you to create and customize chatbot conversations to suit your needs. Its more intuitive than Fluent CRM and gives you greater control over the conversational flow.
• Advanced AI Capabilities: Customerly uses advanced artificial intelligence capabilities to respond to customer inquiries automatically. This can save you time and make your customer support process more efficient.
• Robust Support Platform: Customerly provides a powerful customer support platform that includes ticketing, live chat, and many other features. This makes it easier to manage customer support from one central location.
• Drag-and-Drop Builder: Customerly has a drag-and-drop builder tool that makes it easy to create forms, surveys, and other forms of communication. This powerful tool can help you create visually appealing and effective forms quickly.
• Integrations: Customerly integrates with many popular CRMs, marketing platforms, webinar services, and other tools. This makes it easy to connect your customer service and marketing efforts.
• Affordable Prices: Customerlys pricing is fairly affordable compared to Fluent CRM. Plus, they offer a free plan that provides basic features.

Fluent CRM vs Customerly Cons

Fluent CRM Cons

• Lacks certain features found on other CRMs, such as built-in calendar that helps to track upcoming appointments, tasks, and events.
• Does not offer an extensive automation feature set, such as powerful workflows for increasing efficiency.
• It does not have a mobile application or customer engagement capabilities.
• No multi-user access or ability to assign roles and permissions for staff.
• No integrations with external CRM systems or third-party business applications.
• Limited customization options which limits its ability to meet the needs of larger businesses.
• It does not include any customer segmentation features.
• No built-in helpdesk capability or contact process tracking.

Customerly Cons

• Limited set of pre-built automations, such as no true drip campaigns
• Difficult to generate detailed customer segmentation
• No integration with marketing automation platforms
• Limited support for product offerings
• High cost compared to other CRMs
• No email deliverability tracking feature
• No support for e-commerce integrations

Fluent CRM & Customerly Hyperise Integrations

Fluent CRM uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Fluent CRM makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

• First name
• Last name
• Using business Email passed from Fluent CRM, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.
• Street
• Street2
• City

Customerly uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Customerly makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

• First name
• Using business Email passed from Customerly, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.

Other Fluent CRM & Customerly CRM platform comparisons

Fluent CRM and Customerly Frequently Asked Questions

Question: What is Fluent CRM?

Answer: FluentCRM is a cloud-based customer relationship management (CRM) platform designed to help sales teams, marketers, and service teams manage their customer data. It includes features like lead & contact management, visual sales pipeline management, email marketing, and automated workflows.

Question: What kind of customer data can I manage with FluentCRM?

Answer: You can use the FluentCRM platform to capture and store customer data including contact information, sales history, preferences, and more. You can then use the customer data to create targeted messages, segmented campaigns, and automated workflows for improved customer engagement.

Question: What type of analytics does FluentCRM provide?

Answer: FluentCRM provides a variety of analytics including ROI tracking, customer engagement metrics, customer trends, and predictive analytics. You can use the analytics to better understand customer behavior and make data-driven decisions.

Question: Does Customerly offer live chat?

Answer: Yes, Customerly offers live chat as part of its customer experience platform. You can initiate conversations with visitors to your website, automate conversations via chatbots, and more.

Question: How much does Customerly cost?

Answer: All plans include a free 30-day trial, and pricing is based on the number of contacts and features included. Monthly plans start from as low as $4

Question: Does Customerly offer an API?

Answer: Yes, Customerly offers an API to integrate your apps with the platform and automate certain tasks.

Question: What is Customerly?

Answer: Your customers are the lifeblood of your company. We want to make their experience as amazing and memorable for them, as it is for you. We understand that you might not have a lot of time on your hands with all things going on - so we’ve created simple solutions to help take some weight off both you and them!

Question: How can I install Customerly Live Chat using Google Tag Manager?

Answer: If you want to speed up your business you need fuel, and installing Customerly is exactly the fuel you need. The easiest way to install it and manage all of its configurations, even the most advanced ones, is using Google Tag Manager. First of all log into customerly or create an account if needed - then go to ‘App settings’. You can find them in the menu inside your user profile! Here are many different options for installation as well as more detailed explanations on how they work so that there isn’t any confusion when trying out a new one!

Question: How does the Dashboard handle my data?

Answer: Your latest, amazing dashboard gives you access to all of your incoming conversations from Live Chat, Facebook Messenger or Support Email so that you are never out of the loop!

Question: Can I change the appearance of my live chat?

Answer: We know how hard it can be to choose the perfect color for your campaign. With so many options in Live Chat, you may feel like a child in a candy store! Whether blue is more calming, if yellow matches with your other products, on the right is more practical, yet on the left more pleasing... We want to make sure that whatever you chose is just right and will match what feels most natural for your brand.

Question: How do Funnel Templates help?

Answer: Onboarding new users or recovering churns? We’ve got a funnel to help you... Just import a ready to use funnel and replace the conditions with your own. Use our content or create your own, use graphics or plain text templates, and get it all done in less than an hour!