Customerly vs Intercom

Hyperise integrates with 100's of sales and marketing tools, many of which are in the CRM category. With so many to choose from it's sometimes hard to know which is best, but don't worry, we've got your covered.

In this comparison guide we're going to look at the Highlights, Pros, Cons and Pricing of Customerly and Intercom. We'll also delve into the details of which offers the best personalization options within CRM, with there respective Hyperise integrations

Customerly logo


Pricing: Customerly pricing is based on the number of members in your team. There are three different plans to choose from: Basic ($15/month), Pro ($25/month), and Enterprise ($50/month). Each plan comes with a range of features and a monthly limit on the number of users/conversations. The higher-tier plans come with additional features and more user conversations.


Intercom logo


Pricing: Intercom pricing is tailored to the size of your team and/or customer base and is determined by the number of active users (or leads) you have in your account. Pricing is billed monthly and ranges from $49/mo. for up to 300 users, to $999/mo. for up to 200,000 users. Custom pricing is available for businesses that need more than 200,000 users.


Customerly vs Intercom Highlights

The primary difference between Customerly and Intercom is in their approach to customer service. Customerly offers a full suite of customer communication tools designed to help you engage with customers more effectively via email, chat, and more. Its tools are tailored to help you maintain relationships with your customers by providing powerful insights, giving feedback on customer journeys, and measuring success. Meanwhile, Intercom focuses on customer engagement alongside powerful marketing tools, giving you the ability to tie customer support in with lead generation, A/B testing, retargeting, and more. Ultimately, both tools can be used to manage customer communication, but each offers a different set of tools meant to offer different types of services.

Customerly vs Intercom Pros

Customerly Pros

  • Pros for Customerly Compared to Intercom:
  • Customers segments are easier to create
  • Full automation of customer communication processes
  • More interactive features for customer engagement
  • Cheaper pricing plans
  • Unlimited teams and seats per campaign
  • Lower learning curve than Intercom
  • Can track in-app user behaviors & trigger responses
  • Integrates with Messenger, SMS, and emails
  • Full access to analytics & reports to measure performance

Intercom Pros

  • Pros of Intercom Compared to Customerly
  • More customization options, making it easier to match the software to your business's particular needs.
  • Easier deployment faster setup and installation.
  • Automated messaging capabilities, which help keep customers engaged.
  • A large library of customer data resources, which are useful for segmenting and targeting specific audiences.
  • Ability to create attractive, interactive chatbots.
  • Easier integration with other third-party platforms.
  • Ability to monitor customer interactions and performance in real-time.
  • Advanced analytics tools enable insights into customer behaviour.
  • Works with multiple channels, including web, mobile, and email.

Customerly vs Intercom Cons

Customerly Cons

  • Customerly does not offer an in-app chat feature, unlike Intercom
  • Customerly does not offer a knowledge base feature like Intercom
  • Intercom has more advanced segmentation capabilities and filters than Customerly
  • Customerly doesnt offer a multi-step onboarding feature like Intercom
  • Customerly is not as reliable as Intercom when it comes to email deliverability
  • Intercom offers more advanced analytics and reporting features than Customerly

Intercom Cons

  • Intercom is more expensive for the same features.
  • Intercoms chatbot capabilities are not as strong as Customerly.
  • Intercom's automation and reporting capabilities are more limited compared to Customerly.
  • Intercom lacks powerful segmentation and targeting capabilities compared to Customerly.
  • Intercoms customer service capability is not up to the mark as compared to Customerly.
  • Intercom lacks integration with some popular third-party tools compared to Customerly.
  • Some of the key features of Intercom need to be manually enabled while Customerly has a more automatic process.

Customerly & Intercom Hyperise Integrations

Customerly uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Customerly makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

Customerly integration diagram
  • First name

Customerly Integration Guide

Intercom uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Intercom makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

Intercom integration diagram
  • First name
  • Last name
  • Business name
  • Using business Website passed from Intercom, Hyperise is able to enrich business logo and website screenshots.

Intercom Integration Guide

Other Customerly & Intercom CRM platform comparisons

Customerly and Intercom Frequently Asked Questions

Question: What features does Customerly offer?

Answer: Customerly is an all-in-one mix of customer service, marketing automation, engagement, and feedback software. Features include ticketing, chat support, automation, email marketing, workflow tools, surveys, and knowledge base.

Question: Does Customerly offer a free trial?

Answer: Yes, Customerly offers a 14-day free trial with no credit card required.

Question: How much does Customerly cost?

Answer: Pricing ranges from $15 per month to $999 per month, depending on the features and number of users requested.

Customerly vs Intercom

Question: What is Customerly?

Answer: Your customers are the lifeblood of your company. We want to make their experience as amazing and memorable for them, as it is for you. We understand that you might not have a lot of time on your hands with all things going on - so we’ve created simple solutions to help take some weight off both you and them!

Question: How can I install Customerly Live Chat using Google Tag Manager?

Answer: If you want to speed up your business you need fuel, and installing Customerly is exactly the fuel you need. The easiest way to install it and manage all of its configurations, even the most advanced ones, is using Google Tag Manager. First of all log into customerly or create an account if needed - then go to ‘App settings’. You can find them in the menu inside your user profile! Here are many different options for installation as well as more detailed explanations on how they work so that there isn’t any confusion when trying out a new one!

Question: How does the Dashboard handle my data?

Answer: Your latest, amazing dashboard gives you access to all of your incoming conversations from Live Chat, Facebook Messenger or Support Email so that you are never out of the loop!

Question: Can I change the appearance of my live chat?

Answer: We know how hard it can be to choose the perfect color for your campaign. With so many options in Live Chat, you may feel like a child in a candy store! Whether blue is more calming, if yellow matches with your other products, on the right is more practical, yet on the left more pleasing... We want to make sure that whatever you chose is just right and will match what feels most natural for your brand.

Question: How do Funnel Templates help?

Answer: Onboarding new users or recovering churns? We’ve got a funnel to help you... Just import a ready to use funnel and replace the conditions with your own. Use our content or create your own, use graphics or plain text templates, and get it all done in less than an hour!

Question: Q1 : What is Intercom?

Answer: A1 : Intercom is a customer messaging platform used to provide customer communication and support, sales, marketing and product updates in one place.

Question: Q2 : How does Intercom work?

Answer: A2 : Intercom integrates with multiple channels (chat, email, video and more) to enable customers to engage with support and sales teams. It is also connected to a variety of customer data sources to create personalized messages and services.

Question: Q3 : How can Intercom help my business?

Answer: A3 : Intercom offers a comprehensive platform to streamline customer and support communications. It provides faster and more efficient customer support, more effective sales and marketing operations and improves customer engagement over time.