The primary difference between Customerly and Intercom is in their approach to customer service. Customerly offers a full suite of customer communication tools designed to help you engage with customers more effectively via email, chat, and more. Its tools are tailored to help you maintain relationships with your customers by providing powerful insights, giving feedback on customer journeys, and measuring success. Meanwhile, Intercom focuses on customer engagement alongside powerful marketing tools, giving you the ability to tie customer support in with lead generation, A/B testing, retargeting, and more. Ultimately, both tools can be used to manage customer communication, but each offers a different set of tools meant to offer different types of services.