Drift vs Customerly

Drift

Pricing: Drift pricing is a subscription-based pricing model in which users pay a monthly fee for access to Drift’s messaging and chatbot software. The pricing depends on the features required and the number of users accessing Drift, ranging from $400 to $2,400 per month. It also offers an enterprise plan with custom features and features available at an additional cost.

Vs

Customerly

Pricing: Customerly offers three different pricing plans, which vary based on the number of users and features you need. The Basic plan starts at $50/month and includes unlimited users, basic support and notification center, user segmentation, and email integration. The Booster plan starts at $100/month and includes all of the features in the basic plan plus chat support and unlimited surveys.

Drift vs Customerly Highlights

Drift and Customerly are two customer engagement software tools that focus on conversational marketing and helping brands to foster a deeper connection with their audience.

The primary difference between the two is that Drift is a conversational experience platform designed to make conversations with customers more natural and efficient, while Customerly focuses solely on customer success and helping brands build meaningful relationships with customers.

Drift provides automated conversations with customers, allows customers to stay in the loop on new products, and provides personalized experiences that make customers feel valued. It also lets businesses create and manage webinars, podcasts, web chats, and other forms of digital communications.

Customerly, on the other hand, is more tailored to customer success. It offers live chat, email marketing automation, automated follow-up sequences, and customer engagement metrics. It also provides detailed customer data and analytics so companies can understand their customers' behaviors and preferences better.

In short, Drift allows brands to start conversations with customers and create personalized experiences while Customerly helps to foster meaningful relationships with customers.

Drift vs Customerly Pros

Drift Pros

Effortless onboarding: Setting up and creating your first Drift conversation is as simple as clicking one button.
No coding required: All Drift widgets can be set up with no coding required.
Automated conversations: Drift automatically engages with your website visitors, so you dont have to.
Quick install: Drift can be installed directly from the browser and integrated with your existing site in minutes.
Native integrations: Drifts native integrations allow for quick and easy integration with your other existing platforms.
AI assisted conversations: Drift utilizes artificial intelligence to optimize your conversations and provide the best customer experience.
Robust support: Drift provides 24/7 support, allowing you to get a response right away.
Solutions for pop-up, banner, and floating widget formats: Drift lets you create and customize conversations using different formats.

Customerly Pros

Robust marketing automation features for customers ready for more advanced features like Custom Workflows
No traffic limits, bandwiths or plan costs
Integration with more than 700 apps
Comprehensive customer segmentation and tagging options
Fine-grained customization and traceability of conversations
Google Analytics integration to give you complete visibility over conversation performance
Human-like AI-powered chatbot
Data security with complete GDPR compliance

Drift vs Customerly Cons

Drift Cons

Limited inbound communication channels: Drift only supports live chat.
Missing functionality: While Drift includes some basic ticket management and reporting features, it does not have the same capabilities as Customerly in terms of auto-classification or numerous third-party integrations.
Lack of flexibility: Drift does not have any custom branding features, which can be important to some companies.
Difficult to use: Some users find the user interface of Drift to be overly complex and difficult to use.
Less feature-rich: Compared to Customerly, Drifts features are less robust and comprehensive.
No contact segmentation: Drift lacks the ability to create customer profiles and segment contact lists, so targeting specific customer segments with specific messages is not possible.

Customerly Cons

Limited features compared to Drift's comprehensive feature set
Customerly does not have a webhooks integration feature
Limited live chat customization options
Limited automation and AI capabilities
Fewer integrations compared to Drift

Drift & Customerly Hyperise Integrations

Drift uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Drift makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

Using business Email passed from Drift, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.
First name
Last name
Business name
User profile url

Drift Integration Guide

Customerly uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Customerly makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

First name
Using business Email passed from Customerly, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.

Customerly Integration Guide