Keap vs Customerly

Keap vs Customerly Highlights

Keap vs Customerly Pros

Keap Pros

• Pros of Keap:
• Powerful CRM tool with extensive automation and integration capabilities
• Offers comprehensive marketing automation and campaigns with advanced features
• Provides easy invoicing and payment management
• Offers a customizable dashboard to enable users to manage their tasks, follow-ups, and appointments
• Has a robust e-commerce platform with tools to manage sales, inventory and track orders
• Offers real-time analytics and reporting to help users get insights into their business performance
• Provides excellent email marketing capabilities with drag-and-drop tools and pre-built templates
• Offers an active community of users and a support team to help users with any issues they may face
• Pros of Customerly:
• Provides a simplified and user-friendly interface for easy navigation and use
• Offers multichannel communication, including live chat, email, and social media messaging
• Provides robust customer support tools, such as ticketing systems and knowledge bases
• Offers a free plan with essential features for small businesses and startups
• Provides real-time chat translation for seamless communication with international customers
• Has advanced automation and segmentation features for targeted messaging and campaigns
• Offers comprehensive analytics and reporting to help users understand their customer behavior and activity
• Provides a customizable chat widget to match the branding of your business.

Customerly Pros

• Customerly has a more modern and user-friendly interface, making it easier for users to navigate and use.
• Customerly offers more customization options, allowing businesses to tailor the platform to their specific needs and branding.
• Customerly includes a chatbot feature which can help businesses engage with website visitors and customers automatically.
• Customerly has a freemium plan, which means businesses can try out the platform without committing to a paid plan.
• Customerly offers a simpler pricing structure with no additional transaction fees.
• Customerly offers advanced reporting on customer behavior and engagement through the use of analytics.
• Customerly offers integrations with leading third-party platforms like Zapier and Slack.
• Customerly has a more affordable pricing plan compared to Keap, making it ideal for small and medium-sized businesses that are on a budget.

Keap vs Customerly Cons

Keap Cons

• Keap is more expensive compared to Customerly
• Keap's user interface and dashboard can be overwhelming for beginners
• Keap's email marketing and automation features are limited compared to Customerly
• Keap doesn't offer a free plan unlike Customerly
• Keap's customer support can be slow and unresponsive at times, unlike Customerly's fast and dedicated support team

Customerly Cons

• Customerly is primarily focused on live chat and email communication, whereas Keap offers broader marketing automation and customer management features.
• Keap offers more advanced reporting and analytics capabilities compared to Customerly.
• Customerly has limited integrations compared to Keap, which offers integrations with over 200 apps and tools.
• Keap offers more flexible pricing plans, with a variety of options to fit different business sizes and needs, whereas Customerly offers only one pricing plan.
• Keap provides more advanced payment and invoicing features compared to Customerly, making it a better option for businesses that require more robust billing and payment processing capabilities.

Keap & Customerly Hyperise Integrations

Keap uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Keap makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

• First name
• Last name
• Using business Email passed from Keap, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.
• Using business Website passed from Keap, Hyperise is able to enrich business logo and website screenshots.
• Phone
• Business name
• Job title
• Street
• Street2
• City
• Country
• State
• Zip

Customerly uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Customerly makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

• First name
• Using business Email passed from Customerly, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.

Other Keap & Customerly CRM platform comparisons

Keap and Customerly Frequently Asked Questions

Question: What is Keap?

Answer: Keap is an all-in-one customer management software designed to help small businesses automate their sales and marketing processes. It offers different features such as CRM, marketing, sales pipeline management, appointment scheduling, and more.

Question: How does Keap work?

Answer: Keap works by centralizing customer information, automating repetitive tasks, and streamlining communication with your customers. Its CRM tool allows you to manage your customer database, track interactions, and access customer insights. With Keap, you can automate your sales and marketing processes through email campaigns, lead capture forms, appointment scheduling, and more.

Question: How much does Keap cost?

Answer: Keap offers three pricing plans according to the features and scale of the business:

Question: Keap Grow, which costs $79/month

Answer: Keap Pro, which costs $149/month

Question: and Infusionsoft, which costs $199/month.

Answer: Additionally, Keap offers a free trial for 14 days to test the software before committing.

Question: Does Keap offer customer support?

Answer: Yes, Keap has a dedicated customer support team available via phone, email, and live chat. They offer resources like knowledge-based articles, video tutorials, and a community forum to help you get the most out of the software.

Question: What integrations are available with Keap?

Answer: Keap offers integrations with different tools such as Zapier, QuickBooks, WordPress, Shopify, and more. This allows businesses to use the software with the tools they already have and optimize their productivity.

Question: What is Customerly, and what does it offer?

Answer: Customerly is a customer experience and messaging platform that allows businesses of all sizes to engage with their customers through live chat, email marketing, in-app messaging, and more. Customerly also offers integrations with popular business tools such as Slack, Zapier, and more.

Question: How do I get started with Customerly?

Answer: Getting started with Customerly is easy. You need to create an account on the Customerly website, add your business details, and connect your preferred communication channels.

Question: How much does Customerly cost?

Answer: Customerly offers a free trial for 14 days, after which you can choose from three plans based on your business needs: Basic ($29/month), Growth ($79/month), and Pro ($149/month). Each plan offers specific features and functionality, so you can choose the one that best suits your business requirements.

Question: Is Customerly easy to use?

Answer: Yes, Customerly is an easy-to-use platform that offers a simple, user-friendly interface. The platform is designed to help businesses of all sizes to get started with customer engagement and messaging quickly.

Question: Does Customerly offer integrations with other business tools?

Answer: Yes, Customerly offers integrations with popular business tools such as Slack, Zapier, HubSpot, Salesforce, and more, allowing businesses to connect their customer engagement and messaging processes with their existing tech stack.

Question: What kind of customer support does Customerly offer?

Answer: Customerly offers multiple support options, including live chat support, email support, a knowledge base, and community forums. The platform also provides users with comprehensive guides and resources to help them get the most out of its features and functionality.

Question: What is Customerly?

Answer: Your customers are the lifeblood of your company. We want to make their experience as amazing and memorable for them, as it is for you. We understand that you might not have a lot of time on your hands with all things going on - so we’ve created simple solutions to help take some weight off both you and them!

Question: How can I install Customerly Live Chat using Google Tag Manager?

Answer: If you want to speed up your business you need fuel, and installing Customerly is exactly the fuel you need. The easiest way to install it and manage all of its configurations, even the most advanced ones, is using Google Tag Manager. First of all log into customerly or create an account if needed - then go to ‘App settings’. You can find them in the menu inside your user profile! Here are many different options for installation as well as more detailed explanations on how they work so that there isn’t any confusion when trying out a new one!

Question: How does the Dashboard handle my data?

Answer: Your latest, amazing dashboard gives you access to all of your incoming conversations from Live Chat, Facebook Messenger or Support Email so that you are never out of the loop!

Question: Can I change the appearance of my live chat?

Answer: We know how hard it can be to choose the perfect color for your campaign. With so many options in Live Chat, you may feel like a child in a candy store! Whether blue is more calming, if yellow matches with your other products, on the right is more practical, yet on the left more pleasing... We want to make sure that whatever you chose is just right and will match what feels most natural for your brand.

Question: How do Funnel Templates help?

Answer: Onboarding new users or recovering churns? We’ve got a funnel to help you... Just import a ready to use funnel and replace the conditions with your own. Use our content or create your own, use graphics or plain text templates, and get it all done in less than an hour!