Groove vs Intercom

Intercom

Intercom

Groove vs Intercom Highlights

Groove vs Intercom Pros

Groove Pros

• Pros of Groove vs. Intercom
• Cost effective: Groove's pricing plans are significantly more reasonable than Intercom's
• Customization: Groove allows for greater customization of customer service interactions than Intercom
• Workflows: Groove offers more complex and powerful workflows than Intercom
• Automation: Groove offers more automation capabilities than Intercom
• Integration: Groove supports a wide range of integrations than Intercom
• Multi-channel support: Groove provides support both in-app and via email, while Intercom only supports in-app conversations
• Ease of use: Groove is more user-friendly than Intercom, making it easy to setup and use

Intercom Pros

• Ability to send personalized messages: Intercoms automated messages allow users to tailor content to their customers in a much more meaningful way than Groove does.
• Integrates with your CRM and other apps: Intercom can easily be integrated with a variety of different platforms and apps, allowing you to get real-time data on customers and make decisions based on this information. Groove does not allow this level of integration.
• Group conversations: Intercom allows you to create group conversations, allowing multiple team members to collaborate and respond to customers at the same time. Groove doesnt have this feature.
• Automation: Intercom has an automation feature which allows you to create automated messages to your customers, saving you time when dealing with customer inquiries. Groove does not have this feature.
• Analytics and reporting: Intercom allows you to easily track and analyze customer interactions. Groove does not offer this feature.
• Cost: Intercom is more cost-effective compared to Groove for businesses.

Groove vs Intercom Cons

Groove Cons

• Groove does not offer powerful in-app messaging features to make interacting with customers easier
• Groove's analytics solution is limited and doesn't have the same data that Intercom can provide
• Groove does not offer a basic segmentation capability or ability to target customers
• Groove does not have an easily customizable help-center feature
• Intercom has a wider range of integrations and support for third-party tools

Intercom Cons

• Intercom is much more expensive than Groove
• Intercom doesn't offer the same level of customer usage analytics as Groove
• Intercom's customer segmentation and targeting capabilities are more limited than Groove's offering
• Intercom's customer support ticketing capabilities are not as comprehensive as Groove's offering
• Intercom's chat automation is limited compared to Groove's feature-rich offering
• Intercom's reports are not as extensive as Groove's offering
• Intercom's customer service feature set is less robust than Groove's offering

Groove & Intercom Hyperise Integrations

Groove uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Groove makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

• First name
• Last name
• Using business Email passed from Groove, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.
• Phone
• Using business Website passed from Groove, Hyperise is able to enrich business logo and website screenshots.
• Business name
• Category

Intercom uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Intercom makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

• Using business Email passed from Intercom, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.
• First name
• Last name
• Business name
• Using business Website passed from Intercom, Hyperise is able to enrich business logo and website screenshots.

Other Groove & Intercom CRM platform comparisons

Groove and Intercom Frequently Asked Questions

Question: What is Microsoft Groove?

Answer: Microsoft Groove is a collaboration tool that enables teams to work together across applications, documents and platforms. It helps groups track documents, tasks, conversations and more in one easy-to-navigate platform.

Question: What platforms does Groove support?

Answer: Groove works on Windows and Mac, as well as iOS and Android devices.

Question: How much does Groove cost?

Answer: Groove is part of Microsoft Office 365, so costs will depend on the Office 365 plan you choose. Plans start as low as $99 per user per month.

Question: What are the main features of Groove?

Answer: Groove enables users to easily manage documents, tasks, and conversations within the platform. It also includes calendar access, record keeping/version control, shared file storage, as well as integration with other Office 365 services. It also offers collaboration via online conferencing, view histories and record keeping, access to forms and surveys through Microsoft Forms, and more.

Question: What is Intercom?

Answer: Intercom is an all-in-one customer messaging platform, helping businesses connect with customers on their websites, apps, and in real life. It enables businesses to build stronger relationships with their customers

Question: What kind of support does Intercom offer?

Answer: Our team provides support for customers via email, live chat, phone, and our online help center. We also have a self-serve knowledge base and our product documentation is available online.

Question: How much does Intercom cost?

Answer: Intercom offers a range of pricing options based on the type and size of your business. Prices start from €49/month for our basic plan.