Outreach.io is a comprehensive sales engagement platform that empowers sales teams by aligning relationship building, personalized communication, and self-guided automation to drive results. With Outreach, sales teams are able to effectively engage with customers across every stage in the sales funnel. Outreach also provides personalized reports and analytics to track how sales teams are performing each month.
Intercom is a customer communication platform that enables sales teams to connect with customers easily and quickly. Intercom focuses on communicating with customers on their platform and providing customer success. It offers customer relationships, education, and support through live chat, automation, and personal conversations.
The main difference between Outreach.io and Intercom is the focus of each tech tool. Outreach.io is designed to engage sales teams across the sales funnel and to provide detailed reports and analytics. Intercom is designed primarily for customer communication, aiming to create conversation and customer success through live chat, automation and personal conversations.