Outreach.io vs Intercom

Outreach.io

Outreach.io

Intercom

Intercom

Outreach.io vs Intercom Highlights

Outreach.io vs Intercom Pros

Outreach.io Pros

• Greater ability to customize messaging and track engagement: Outreach.io offers a wide range of customization options when it comes to marketing messages, including the ability to personalize messages, track engagement, and content performance.
• Comprehensive CRM and Salesforce integration: Outreach.io integrates with multiple CRM and Salesforce systems to help teams track marketing campaigns and customer engagement in one place.
• Automation features: Outreach.io features automated messaging, A/B testing, reach throttling, lead scoring, and more, to help teams better target leads, reach prospects more efficiently, and track performance.
• Automation rules and insights: Outreach.io also allows teams to set up automation rules to target leads with personalized content when they meet specific criteria and provides detailed insights into consumer responses, enabling teams to optimize their outreach strategies.
• Robust reporting: Outreach.io provides comprehensive data reporting to help users track campaign performance and understand consumer behavior.
• Time-saving tools: Outreach.io provides a suite of scheduling, reporting, and messaging tools to help teams save time.

Intercom Pros

• Intercom
• Lets customers communicate and interact with your business through a variety of channels (in-app messaging, email, social media, and live chat)
• Allows you to personalize interactions with customers
• Robust insights to better understand user behavior and trends
• Powerful automation capabilities to streamline customer experience
• Integrates with a variety of leading third-party software systems
• Easy to set up and use
• Simple analytics that provide insights on the performance of campaigns
• Ideal for companies looking to deliver a new level of personalized customer service
• Outreach.io
• Integrates with multiple CRMs to provide up-to-date and comprehensive sales data
• Flexible automation capabilities to streamline sales process
• Advanced reporting options to fine-tune campaigns and track performance
• Ideal for sales teams looking for robust lead tracking and data management
• Powerful tool that helps optimize sales processes and increase sales productivity

Outreach.io vs Intercom Cons

Outreach.io Cons

• Outreach.io is not as comprehensive as Intercom and offers fewer features
• Outreach.io does not provide customer segmentation capabilities
• Outreach.io lacks a feature-rich App Store to extend its functionality
• Outreach.io is more expensive than Intercom at the highest subscription tier
• Intercom offers free unlimited users, while Outreach.io charges for each additional user
• Outreach.io doesn't offer access to customer feedback, surveys and NPS
• Outreach.io doesn't offer a more dedicated version control system like Intercom does

Intercom Cons

• Intercom does not have customized email templates like Outreach.io.
• It does not offer a drag and drop email builder for dynamic campaigns.
• Intercom does not have auto-personalization capabilities like Outreach does.
• It does not offer email response tracking to measure engagement.
• Intercom does not have a scheduling feature to automate email outreach.
• Outreach.io is a more powerful tool when it comes to analytics reporting.
• Intercom does not offer automation outside of email campaigns.

Outreach.io & Intercom Hyperise Integrations

Outreach.io uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Outreach.io makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

• First name
• Last name
• Using business Email passed from Outreach.io, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.
• Using business Website passed from Outreach.io, Hyperise is able to enrich business logo and website screenshots.
• Phone
• Business name
• Job title
• Street
• City
• Country
• State

Intercom uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Intercom makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

• Using business Email passed from Intercom, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.
• First name
• Last name
• Business name
• Using business Website passed from Intercom, Hyperise is able to enrich business logo and website screenshots.

Other Outreach.io & Intercom Email Marketing platform comparisons

Outreach.io and Intercom Frequently Asked Questions

Question: What is Outreach?

Answer: Outreach is a sales engagement platform designed to help modern sales teams instantly connect with their prospects and customers through personalized outreach efforts. Outreach enables a more efficient and effective sales motion, enabling sales teams to generate more conversations, close more deals, and accelerate pipeline velocity.

Question: What type of customers use Outreach?

Answer: Outreach is used by thousands of sales and customer success organizations worldwide, ranging from startups to some of the world's most recognizable brands. Outreach helps teams optimize outreach process and performance, increase efficiency, and make the customer journey easier and more enjoyable.

Question: What features does Outreach offer?

Answer: Outreach offers a suite of features to help sales and customer success teams reach more customers, personalize outreach and interactions, analyze performance, and streamline customer engagement. These features include sequenced nurture campaigns, automated email tracking and cadences, customizable templates and workflows, AI-driven insights and segmentation, and more.

Question: How much does Outreach cost?

Answer: Outreach pricing is based on your team size and the features your team needs. Contact Outreach sales to discuss pricing options and get personalized pricing recommendations.

Question: How do I reset my password?

Answer: To reset your password, please click the "Forgot Password" link on the login page and we will send you an email with instructions to reset your password.

Question: Can I delete a conversation?

Answer: Yes, you can delete a conversation by clicking the delete button within the conversation thread.

Question: How can I contact customer support?

Answer: You can contact our customer support team by clicking the “Help” button in the bottom right corner of the Intercom app or by emailing support@intercom.com.