Zoho CRM and Intercom are popular CRM (customer relationship management) software options. Both platforms are designed to help businesses manage their customer relationships, but they offer different features and capabilities. Zoho CRM is more comprehensive and is capable of managing all areas of customer relations, from lead generation and sales to customer service and support. Intercom, on the other hand, offers fewer features and is mostly focused on customer engagement and live messaging. Zoho CRM is better for companies that want a comprehensive CRM with all the bells and whistles, while Intercom is better for businesses that need to focus on one-on-one customer interactions.