Zoho CRM vs Intercom

Hyperise integrates with 100's of sales and marketing tools, many of which are in the CRM category. With so many to choose from it's sometimes hard to know which is best, but don't worry, we've got your covered.

In this comparison guide we're going to look at the Highlights, Pros, Cons and Pricing of Zoho CRM and Intercom. We'll also delve into the details of which offers the best personalization options within CRM, with there respective Hyperise integrations

Zoho CRM logo

Zoho CRM

Pricing: Zoho CRM offers five different plans for their customers. Free Plan: This free plan allows for 2 users, no email support, and a maximum of 3,000 records. Standard Plan: The Standard plan is best for new businesses and offers 10 users, email and telephone support, and unlimited records for $30 per month.


Intercom logo


Pricing: Intercom has four tiers of plans, ranging from Free to Growth. Each tier includes different features, support levels, and pricing based on the number of users.


Zoho CRM vs Intercom Highlights

Zoho CRM and Intercom are popular CRM (customer relationship management) software options. Both platforms are designed to help businesses manage their customer relationships, but they offer different features and capabilities. Zoho CRM is more comprehensive and is capable of managing all areas of customer relations, from lead generation and sales to customer service and support. Intercom, on the other hand, offers fewer features and is mostly focused on customer engagement and live messaging. Zoho CRM is better for companies that want a comprehensive CRM with all the bells and whistles, while Intercom is better for businesses that need to focus on one-on-one customer interactions.

Zoho CRM vs Intercom Pros

Zoho CRM Pros

  • Easier to use and more intuitive: Zoho offers a more user-friendly and quicker to learn interface, making it easier to get users up and running quickly with fewer mistakes.
  • Better customer segmentation and personalization: Zoho allows users to go beyond simple demographic analysis and target customers more accurately when creating campaigns and databases.
  • Greater scalability and customization: Zoho can quickly adjust to the changing needs and goals of your business, as well as promote customized integrations with third-party products.
  • More comprehensive reports and analytics: Zoho comes with powerful yet straightforward reports and analytics, providing useful information about your customers and their behavior.
  • Cost-effective: Zoho is one of the more affordable CRM solutions on the market, which makes it a great option for small to medium-sized businesses.
  • Enhanced security: All data is encrypted and stored securely in the cloud, so you can have peace of mind about the safety of your information.

Intercom Pros

  • Pros of Intercom Compared to Zoho CRM:
  • Simple and intuitive user interface
  • Robust feature set, including live chat, bots, surveys and more
  • Automation capabilities that allow businesses to monitor and respond to customer queries quickly
  • Visibility into customer behavior and support data
  • Integrations with numerous third-party services
  • Integration with customer conversations and data collected from other sources
  • Affordable pricing plans
  • Highly responsive customer support

Zoho CRM vs Intercom Cons

Zoho CRM Cons

  • Zoho CRM lacks the broad range of user automation features offered by Intercom.
  • Zoho CRM may not integrate as easily with other applications as Intercom does.
  • Zoho CRM lacks in-app customer service features provided by Intercom.
  • Cost Intercom is a pricier solution than Zoho CRM.
  • User Interface While Zoho CRM offers an easy to use interface, Intercom has an advanced interface that may feel more modern.
  • Zoho CRM can be more difficult to customize than Intercom.

Intercom Cons

  • Intercom can be costly for larger businesses as the cost scales with number of users.
  • Intercom does not have many tracking capabilities such as pipelines, detailed contact records, and follow-up tasks.
  • Intercom does not have strong reporting capabilities.
  • Intercom does not offer any integration with ecommerce platforms.
  • Intercom does not integrate with any other external tools such as MailChimp, Quickbooks, or Salesforce.
  • Intercom's customer service is limited and doesn't provide live support.
  • Intercom lacks some key features found in other customer relationship management systems such as lead scoring and automated workflows.

Zoho CRM & Intercom Hyperise Integrations

Zoho CRM uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Zoho CRM makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

Zoho CRM integration diagram
  • First name
  • Last name
  • Phone
  • Using business Website passed from Zoho CRM, Hyperise is able to enrich business logo and website screenshots.
  • Business name
  • Category
  • Street
  • City
  • State
  • Country
  • Zip

Zoho CRM Integration Guide

Intercom uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Intercom makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

Intercom integration diagram
  • First name
  • Last name
  • Business name
  • Using business Website passed from Intercom, Hyperise is able to enrich business logo and website screenshots.

Intercom Integration Guide

Other Zoho CRM & Intercom CRM platform comparisons

Zoho CRM and Intercom Frequently Asked Questions

Question: What is Zoho CRM?

Answer: Zoho CRM is a cloud-based customer relationship management (CRM) platform that helps you attract, convert, retain, and service customers. It offers customizable modules as well as automation tools to help teams save time and efficiently deliver customer service.

Question: What features does Zoho CRM have?

Answer: Zoho CRM offers marketing automation, sales automation, customer support, customer analytics and data reporting modules, among others. It also offers an entire suite of apps for customer service, accounting, eCommerce, and analytics, as well as integrations with over 90 external applications.

Question: How can Zoho CRM benefit my business?

Answer: Zoho CRM can help your business better manage customer relationships and improve customer experiences. It streamlines sales and customer service processes, which can help save time, money, and resources. It can also help improve data analysis and reporting, allowing you to make decisions that maximize ROI.

Question: How do I set up Intercom?

Answer: Intercom combines user data from a variety of sources and provides a platform for messaging with customers. Setting up Intercom involves connecting your platforms, configuring messaging campaigns, and integrating Intercom into your website or mobile app. To get started, please follow our quick setup guide.

Question: What is the pricing for Intercom?

Answer: The cost of Intercom depends on the type of plan that best fits your needs. Basic free plans are available and they offer limited features, while the more advanced plans offer more features at an additional cost. To view different pricing plans and buy, please visit our pricing page.

Question: How do I use Intercom?

Answer: Intercom can be used as a customer relationship platform to create automated messages, send personalized emails, and engage with customers on several channels. You can also use Intercom to create a knowledge base, gain insights through analytics and reporting, and provide support through a ticket system. For step-by-step instructions, please read our guide on how to use Intercom.