Intercom and CompanyHub are two pieces of customer relationship management (CRM) software. Both offer automated contact management, lead and contact segmentation, and automated communication solutions ideal for customer service and marketing teams.
Intercom provides solutions designed to help teams communicate with customers faster, smarter and more personal than ever before. It combines customer service, sales and marketing in one platform to easily manage customer conversations across various channels including email, livechat, push notifications and more. Its features also allow for easy customer data collection, segmentation and personalized customer messaging.
CompanyHub, on the other hand, provides far more extensive customer relationship management. Its features extend from sales, marketing and customer service to inventory and project management and employee management. It also provides a more flexible range of communication solutions, including E-commerce and salesforce integrations, SMS, email, and phone communication. CompanyHub offers more in terms of advanced customer segmentation capabilities, as well as options for automated triggers, visual analyses and pipelines.
Overall, Intercom offers more limited features for customer service, marketing and sales use cases, while CompanyHub offers more comprehensive customer relationship management solutions and advanced automation. Depending on your needs, one may be a better fit than the other.