Intercom vs Flexie

Hyperise integrates with 100's of sales and marketing tools, many of which are in the CRM category. With so many to choose from it's sometimes hard to know which is best, but don't worry, we've got your covered.

In this comparison guide we're going to look at the Highlights, Pros, Cons and Pricing of Intercom and Flexie. We'll also delve into the details of which offers the best personalization options within CRM, with there respective Hyperise integrations

Intercom logo


Pricing: Intercom pricing is based on usage and the number of contacts within an app or website. The cost is based on a “pay as you go” model and is charged on a monthly or annual basis. The pricing for Intercom starts at $59/month for 1,000 contacts and up to 5 team members. It then increases based on the package and number of contacts in the account.



Flexie logo


Pricing: Flexie pricing is a pricing model in which companies set flexible prices that can vary based on demand and other factors. Companies that use flexie pricing typically adjust the price according to market conditions, demand fluctuations, and cost changes. With flexie pricing, companies can optimize their pricing strategies to maximize profits. It can also make it easier for customers to find the best deal on a given product.

Intercom vs Flexie Highlights

Intercom and Flexie are two customer service software solutions that both help businesses offer a better overall customer experience.

Intercom is a customer relationship management (CRM) platform that allows businesses to communicate and engage with customers in a personalized and streamlined manner. It offers features such as targeted email campaigns, live sales and support chat, AI-driven customer service automation, customer segmentation and segment-based messaging, and analytics and insights.

Flexie is an AI-powered customer service automation platform that provides improved support by responding to customer inquiries with relevant, personalized answers and routing incoming requests to the right experts. It also includes features such as automated ticketing and routing, multi-channel support, advanced analytics, and custom workflows and automation.

In comparison to Intercom, Flexie offers more comprehensive AI-driven automated solutions for customer service. It also allows businesses to manage multiple channels from one centralized platform, while Intercom has more limited features in terms of managing various channels and customer levels. Additionally, Flexie data is available in real-time, which can be helpful for learning customer preferences and providing better customer service.

Intercom vs Flexie Pros

Intercom Pros

  • Pros of Intercom compared to Flexie:
  • Customized Segmentation: Intercom offers far more powerful segmentation capabilities than Flexie, making it easier to customize a personalized message to your target audience.
  • Automation: Intercom offers a wide range of automated marketing, sales and support tools, helping save time and resources.
  • Analytics and Reporting: Intercom has better reporting capabilities, giving you insights into customer behavior and measuring the success of your campaigns.
  • A/B testing: Intercom allows you to split test messages to different segments of your audience and analyze the results.
  • Integration: Intercom has a vast array of 3rd-party integrations, including popular email marketing, CRM and project management services.
  • Third-Party Apps: Intercom has several useful apps that can be easily integrated into your account.
  • Customer Support: Intercom offers more support channels and more friendly customer service than Flexie.

Flexie Pros

  • Pros of Flexie Compared to Intercom:
  • Easier to create dynamic and targeted engagement journeys
  • Ability to customize welcome journeys, track users through the user journey and assign them different segment-suitable journeys
  • Easier control over user segmentation, targeting, and relevancy
  • Greater analytics capabilities for tracking, analyzing and understanding users better
  • Rich task sessions for users to further consider responses, segmentation and relevancy
  • Ability to automate customer service activities from customer support dialogue to customer journey automation
  • More efficient segmentation creation and segment management
  • Greater flexibility in messaging and targeting via multi-channel engagement features
  • More options and features for personalized campaigns and customer journeys
  • Greater scalability and flexibility for even complex customer journeys

Intercom vs Flexie Cons

Intercom Cons

  • Intercom requires additional customization and setup to be integrated into websites and applications, while Flexie provides instantaneous integration.
  • Intercom does not provide any out-of-the-box reporting options while Flexie comes with pre-configured reports.
  • Intercom is more expensive than Flexie, especially when compared on a per user basis.
  • Intercoms customer engagement features are limited, while Flexie has multiple engagement channels.
  • Intercom services can be restricted to responding to incoming customer queries, while Flexie services allow proactive customer outreach.
  • Intercoms AI-powered recommendations are less advanced than Flexies.
  • Intercom offers limited integrations with 3rd party applications and services, while Flexie integrates with hundreds.

Flexie Cons

  • Flexie is limited to emails, whereas Intercom supports multiple communication channels, including in-app messages, emails, and live chat.
  • Flexie does not provide an analytics tool, whereas Intercom tracks customer engagement for a deeper understanding of customer behavior.
  • Flexie does not offer chatbot technology, whereas Intercom has robust chatbot features for automated customer service.
  • Flexie requires manual segmentation of contacts, whereas Intercom can segment customers based on specific user data.
  • Flexie does not offer a mobile app, while Intercom has both iOS and Android apps.

Intercom & Flexie Hyperise Integrations

Intercom uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Intercom makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

Intercom integration diagram
  • First name
  • Last name
  • Business name
  • Using business Website passed from Intercom, Hyperise is able to enrich business logo and website screenshots.

Intercom Integration Guide

Flexie uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Flexie makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

Flexie integration diagram
  • First name
  • Last name
  • Phone
  • Business name
  • City
  • Country

Flexie Integration Guide

Other Intercom & Flexie CRM platform comparisons

Intercom and Flexie Frequently Asked Questions

Question: What is Intercom?

Answer: Intercom is a customer messaging platform that enables businesses to have one-on-one conversations with their customers. It allows you to connect with people at the right time and place to provide personalized, timely, and useful customer service experiences.

Question: What features does Intercom offer?

Answer: Intercom offers a suite of features to help you engage visitors and customers. This includes in-app messaging, automated message sequences, information collection, automated event logging, and targeted notifications.

Question: How much does Intercom cost?

Answer: Plans start at $59 per month and can be customized to fit your budget.

Question: How much does a Flexie subscription cost?

Answer: Flexie subscription costs vary based on the type of subscription plan you choose. Our basic plan is $99 per month and includes unlimited Flexie access.

Question: What is included in the Flexie subscription plan?

Answer: Flexie subscription plans include unlimited access to our platform, flexible plans and services, and customer support. We also offer custom plans and services tailored to specific business needs.

Question: What is the difference between Flexie and other project management tools?

Answer: Flexie is a cloud-based project management solution that provides a comprehensive set of features that are designed to help small and medium businesses with project completion. Our platform takes the existing workflow processes, such as file-sharing, task delegation, and planning, and simplifies them for easy collaboration.

Question: What is Flexie?

Answer: Flexie CRM software is a product for any size business that offers Workflow Automation tools, enterprise-level support and custom tool customization. Flexie helps streamline your workflow with all the essential features needed to succeed in this competitive market.

Question: How do I add a new user?

Answer: A user is someone who may have a certain level of access to the CRM. You decide the access level each user will have to the CRM and within your company, employees might hold different roles like sales reps or support technicians. By creating a new account for every role you not only delegate tasks but also define how much they are able to see in Flexie’s system. So now we’ll get back into explaining how you can add these users below! Note that this process only works if an admin does it first so as long as there isn’t anything wrong with our employee records then go ahead and follow these steps: First, navigate to Settings at the upper-right corner of the screen and on the drop down menu click Users. Once you’ve clicked User, enter your first name followed by last name. Next set their permission level: are they an admin with full access? Or do they need limited information such as agent status which allows them to log into Flexie CRM but without some administrative privileges? Enter all important details for this user including role within company/group affiliation, phone number(obligatory) username, email address and password when prompted.

Question: How do I create a new group?

Answer: First, go to Settings at the upper-right corner of the page and on the drop-down menu click Groups. Navigate to the top right corner of screen and click New. Write a creative name for your new group you want to create; fill in who will be part of this list (you can add as many users), write an engaging description with details about what people do within it, then hit Save & Close or Apply. The name is required because when we search for groups by scratching our chin trying really hard not to look bored while scrolling down endless options until finally landing on one - if there’s no catchy name I’m going back up looking saves precious time that.

Question: How do I convert a lead into a contact?

Answer: Now, what is the difference between a lead and a contact? A lead is someone you’ve attracted with your marketing campaigns or other means. On the other hand, an existing customer who has already purchased from you would be considered as a contact. Converting leads into contacts helps to build up your company’s reputation in that way too! Lead conversion process can help promote better quality of products for customers by building their trust because they are likely satisfied if they have bought something before. You can convert your leads into contacts and even add a company to the form. To get started, navigate over to the Leads menu option. Once you have selected the lead you want to map over, Contacts fields that match up with what is on this screen will be automatically mapped for an easy import process. If there are any fields left un-mapped or new ones created during import--no worries! You still have time to manually change those before we save it all by clicking Save button at bottom right corner of the page.

Question: How do I import leads, contacts, companies and deals?

Answer: Importing huge volumes of data from external resources to your CRM is one of the best ways to ensure that sales, marketing and other work processes go as smoothly as possible. You can import data stored in databases, spreadsheets or any systems you are using into Flexie with ease so that all relevant information could be available at once for easy access! You first need complete files before importing them because only then will they reflect a true representation. Import now by following these guidelines - make sure the file size doesn’t exceed 50MB, and that it has columns separated by comma delimiters. To import leads, simply go to the Leads page in the top right corner and click Import. Choose a file to upload from your computer or another third-party system (e.g. Dropbox) by clicking on ‘Upload’. You’ll need to make sure that you’re mapping column names correctly as some fields are used for Flexie CRM’s internal purposes like auto-numbering lead records with unique IDs during imports. You can distribute over a specific user and then choose whether to run manual workflows so they don’t have any duplicates after importing new leads!

Question: Can I share a record with another user?

Answer: Flexie CRM is a great way to share information with other users. You can also send emails from the mailbox of another user and see any incoming messages they may have received! You can use Flexie CRM to keep your records close at hand, but still give them out when necessary. Let’s say you want to share a lead with a user or group of users. Here you see all the details related to the deal, and next go ahead in clicking on the Actions button - here is where one can choose between sharing it with an individual person as well as choosing among groups of people who have certain permissions. Now say that we wanted this very moment for instance, just now right at this point-in-time not only by yourself but also together simultaneously with others who enjoy what they do professionally—to be able think about how exciting and worthwhile life would feel if our deals were shared too! Lastly, click Save - and you’ve just shared your deal!