Flexie is an AI-powered chatbot platform designed to increase customer service productivity and customer satisfaction. It enables businesses to automate conversations, answer customer questions, and provide personalized experiences across multiple channels including SMS, Facebook Messenger, and website chat. Flexie is designed with customer intelligence to serve customer needs better and increase customer loyalty.
Drift, on the other hand, is a conversational marketing platform for brands that want to drive customer engagement. It can be used on webchat platforms, web forms, and email. Drift uses an AI-powered conversation assistant to help customers find answers to questions while providing more personalized experiences. In addition, Drift also offers campaigns and surveys to capture customer feedback and website visitors' preferences. While both Flexie and Drift are AI-powered customer engagement tools, Flexie is focused on customer service productivity while Drift is focused on conversational marketing to engage leads.