EngageBay is a comprehensive customer-centric platform and CRM to run complete inbound and outbound marketing, sales and service operations. It provides a central hub to manage your contacts, track conversations, automate tasks and measure performance. Unlike Drift, EngageBay is specifically designed to cater to small and mid sized businesses, providing a robust yet affordable suite of features such as a contact-centric CRM, sales automation, segmentation, analytics, task management, campaign tracking, and more. EngageBay also offers built-in integration with dozens of third-party applications, and its chatbot feature can be used to automate customer conversations and route inquiries to the appropriate team members. Additionally, EngageBay allows users to create complete customer profiles, giving team members full visibility on customer interactions. Finally, EngageBay offers complete event tracking and data-driven insights to help managers identify key customer trends and generate insights about their campaigns.