EngageBay vs Drift

EngageBay vs Drift Highlights

EngageBay vs Drift Pros

EngageBay Pros

• EngageBay Pros Compared to Drift:
• Robust features EngageBay offers a comprehensive suite of features, such as web forms, automated campaigns, lead scoring, analytics and reporting, and much more.
• Low cost EngageBay is significantly lower in cost than Drift.
• Infrastructure EngageBay provides a hosted version or self-hosted version to give customers the flexibility they need.
• Data security EngageBays systems are built with military-grade data encryption, making customer data secure.
• Support EngageBay provides 24/7 customer service, making set-up and problem solving fast and easy.

Drift Pros

• Affordable Pricing: Drift has a simple and affordable pricing structure unlike other CRM's.
• Simple to Use: Drift is incredibly easy to use, with no need for any additional training or setup costs.
• Fast and Responsive: Drift is lightning fast and highly responsive, allowing users to quickly respond to leads and customers.
• Built-in Connectors: Drift has various built-in connectors that make syncing with other platforms such as Gmail and Salesforce a breeze.
• Great Analytics: Drift offers great analytics to track conversations, interactions, and customer data to help users make informed decisions.
• Automated Chat Flows: Automated chat flows help to save time and resources, by automating the process of chatting with customers and leads.
• Comprehensive Customer Support: Drift offers comprehensive customer support with 24/7 live chat, email, and phone support.

EngageBay vs Drift Cons

EngageBay Cons

• Expensive pricing compared to Drift
• Limited integration capabilities
• No live chat support
• Lack of CRM specific features
• Lack of advanced reporting
• Not as user friendly and intuitive as Drift
• No visual and comprehensive contact tracking system
• Limited automation capabilities
• Lacking automation of email campaigns
• No support for web push notifications

Drift Cons

• Cost: Drift is more expensive than EngageBay
• Limited Integrations: Drift's third-party integration options are more limited than what is offered by EngageBay
• Flexibility: Drift doesn't offer as much flexibility as EngageBay, which allows you to customize the platform to your business's specific needs
• Live Chat: EngageBay has better functionality when it comes to controlling the flow of messages in their Live Chat feature
• Analytics: EngageBay offers more detailed reporting and real-time analytics than Drift does

EngageBay & Drift Hyperise Integrations

EngageBay uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

EngageBay makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

• First name
• Last name
• Using business Email passed from EngageBay, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.
• Using business Website passed from EngageBay, Hyperise is able to enrich business logo and website screenshots.
• Phone
• Business name
• Job title
• Street
• City
• Country
• State
• Zip

Drift uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

Drift makes the following data points available to Hyperise, to enable personalization in images used in outreach and linked out to your personalized website landing pages.

• Using business Email passed from Drift, Hyperise is able to enrich business logo and website screenshots. In some cases, with a business Email we're also able to enrich profile images, subject to the business email having a publicly available profile.
• First name
• Last name
• Business name
• User profile url

Other EngageBay & Drift CRM platform comparisons

EngageBay and Drift Frequently Asked Questions

Question: What Is EngageBay?

Answer: EngageBay is an all-in-one sales, marketing, and customer service platform that helps growing businesses make a big impact on their bottom line. With advanced customer relationship management (CRM) tools, marketing automation, and social customer support, EngageBay offers businesses a powerful suite of customer-focused tools to help them achieve their goals.

EngageBay vs Drift

Question: What is EngageBay?

Answer: EngageBay is the world’s number 1 affordable all-in-one marketing, sales and support CRM software that supports over 29500 growing companies around the world. EngageBay helps company to acquire web visitors through customizable engagement campaigns with automated email management features for better customer service, nurture them into happy customers by following up on their order status or product enquiries in real time using live chat options or telephone conversations. You can also get creative and develop your own unique touchpoints such as SMS messages based on triggers like abandoned cart events etc., so you can grow business 5x faster than before!

Question: How do I create an email broadcast?

Answer: On your dashboard hover your mouse over the ‘Campaigns’ tab then click on the ‘Email Broadcasts’ button. Click on the ‘Create Broadcast’ button to start and name your broadcast. Set a subject line, choose if it will come from an email address or just plain text for sender information, set who needs to receive this message by choosing All Contacts or specifying a list of contacts or filtering based off different criteria. Once finished with that step hit ‘Next Step’ so you can get into what content goes in this campaign!

Question: How do I create an email sequence?

Answer: On the EngageBay dashboard, hover your mouse over ‘Campaign’ tab and choose ‘Sequences’. Click on the ‘create sequence’ button to create a sequence. Name your sequence then you can work on creating an email for that particular section of messages in the pre-determined order. You may format or personalize it as much as you like with different colors and graphics! Under ‘Settings’ tab, select from email and schedule when each sequence will be sent. You’ll also have a chance to exclude any contacts that meet certain criteria with ease. Once you’re satisfied with all settings, press save on the bottom right corner to make it happen! Just one more thing- if there are still other emails left for sequencing under same address (same name), then feel free to Add Email at the top.

Question: What is a Smart List?

Answer: A Smart List contains a group of contacts who share some common interest, age-group or location. When you create the list with any filter in mind such as interests, country etc., it updates automatically when new members are added that satisfy these same filters. It is simply just making groups based on certain criteria and then updating those lists for your marketing campaign!

Question: What is a Workflow?

Answer: Workflow is a set of repetitive activities that comprise the process of performing a task from initiation to completion. Identifying these processes in your business and having them automated or handled by an outside company would greatly increase efficiency for any business owner. EngageBay provides you with this platform, so you can create workflows with ‘Actions’ (or conditions) which automatically interact together as well as being triggered manually, allowing complete automation within one’s workflow!

Question: What are Companies and how do I use them?

Answer: Engagebay is a business-to-business social media platform that allows companies to monitor and organize data of their dealings with other established businesses. EngageBay’s company feature makes your work more efficient by allowing you to closely follow every aspect involved in the complex process, including segmentation and organizing relevant information for easy access when needed most. You can store company details such as: Name, Domain, Address, Activites, Deals, Tasks, Emails, Events, Notes and more...

Question: How do I use Deals?

Answer: Deals are a common thing in any business. Whether you’re selling products or providing services, there’s always some kind of agreement that suits both parties’ needs. Deals involve lots and lots of detail; they can be related to series of tasks which need completion - often with two people involved on each side as well as the company(s) themselves! There will be communications through different channels like emails and phone calls. EngageBay’s deals feature is a great way to keep everyone on the same page. You can easily document all of your data and organize it in easy-to-read reports that are segmented by party involved, making monitoring efficient for any type of deal!

Question: What is Drift?

Answer: Drift is an automated messaging platform that helps businesses communicate with their customers in real-time.

Question: How does Drift work?

Answer: Drift works by engaging customers with automated messages like bots, live chat, and conversational forms. You can set up specific triggers and rules to guide conversations towards a specific goal or outcome.

Question: What types of customer conversations can Drift help me with?

Answer: Drift can help you easily communicate with customers across multiple channels such as your website, mobile, email, and more. You can use Drift to help with custom support, sales conversations, customer onboarding, and even marketing.

Question: How much does Drift cost?

Answer: Drift pricing plans start at $50 per month. There are also flexible and custom options available to suit the needs of individual businesses.

Question: What is Drift?

Answer: Drift is the world’s largest conversation platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue, faster. Drift helps businesses scale their teams with artificial intelligence-powered chatbots on a single unified customer engagement solution where people can have fun conversations about anything at any time without feeling pressured into buying something they don’t need or want.

Question: How do I measure the effectiveness of conversational marketing?

Answer: It’s no wonder your conversations are a marketing channel! You can measure them just like any other, and Drift makes it easy to see the success you’ve had. You’ll be able to track how many leads have been captured or qualified with conversation only (and thus not including those that were successfully contacted but did not speak). See how bookings compare as well as meetings scheduled vs booked out in order of importance for what needs scheduling first - even if they’re all important on their own merit. And finally, we make sure there is an indicator of revenue generated by these interactions so you know whether this has made business sense yet.

Question: What types of people are having conversations with businesses?

Answer: With the amount of data analyzed from over 50,000 businesses using Drift for conversational marketing, we found that executives are often the ones who choose to connect with business via a real-time messaging solution. In terms of seniority, 41% were at least executive level and 7.1% were CEOs making up an impressive percentage.

Question: Can I use conversational marketing & chatbots for customer support?

Answer: Conversational marketing can make customer support more fun. Through techniques such as reducing the friction of customer experiences, finding relevant documentation to self-help and improving all around experience for customers conversational marketing creates a successful company culture that is enjoyable for everyone involved.

Question: How do I scale conversational marketing?

Answer: Chatbots are more than just efficient! They actually make your life easier. Imagine being able to respond 24/7, even when you’re sleeping? With Chatbots asking the same questions that would normally only be asked by a human sales rep (like qualifying who’s qualified), they can figure out which person is most knowledgeable of what product or service and then connect them with someone in charge of selling it. In fact, chat bots now manage over 50% of all conversations we have at Drift - talk about efficiency!