Mailchimp is an email marketing solution, specifically designed to help businesses create and manage their email campaigns. It provides businesses with a complete suite of tools and services to effectively carry out their email marketing, such as designing and building campaigns, tracking results, segmenting audiences, automating processes, and more. Zoho CRM, on the other hand, is a comprehensive customer relationship management (CRM) solution designed to streamline customer relationship processes and optimize customer engagement. It provides users with a wide range of features and services to help them track and manage their customer relations, from creating campaigns and managing leads, to managing customer service and service requests.
Overall, the key difference between Mailchimp and Zoho CRM is that Mailchimp focuses on email marketing and Zoho CRM focuses on managing customer relationships.